Getting Started with Your Energy Gateway
Initial Setup
Welcome to the Energy Gateway setup process!
This guide will help you get your gateway up and running quickly and securely.
What You'll Need
- Your Energy Gateway device
- Power supply (included)
- A Router with an Ethernet port (if wanting to connect via Ethernet)
- A mobile phone or computer for configuration
Connection Steps
Power up the Energy Gateway
- Locate the power port on your Energy Gateway
- Connect the provided power supply
- Ensure the power indicator light turns on and blinks
Internet Connection
Ethernet
- Locate an available Ethernet port on your router
- Connect one end of the Ethernet cable to your gateway
- Connect the other end to your router
- Check that the network indicator light activates
- Let the Energy Gateway fetch the latest firmware
- This process takes about 10-15 minutes
Wireless
- Proceed to the next step in the configuration process and follow the guides
- When having set up a WiFi connection, let the Energy Gateway fetch the latest firmware before proceeding
- This process takes about 10-15 minutes
Firmware Update
Once connected to the internet, your gateway will:
- Automatically check for the latest firmware
- Download and install updates
- Complete initial configuration
This process typically takes about 10-15 minutes. During this time:
- Keep the gateway powered on
- Maintain the internet connection
- Watch for indicator lights to show progress
Troubleshooting
If the gateway doesn't power on:
- Check the power connection
- Ensure the power outlet is working
- Verify the power adapter is fully inserted
If network connection fails:
- Check both ends of the Ethernet cable
- Try a different port on your router
- Verify your internet connection is active
Next Steps
After the initial setup:
- The gateway will be ready for configuration
- You'll be guided through the remaining setup steps
- Follow the app's instructions to complete the process
Note: Do not disconnect power or network during the firmware update process as this could interrupt critical setup procedures.